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This lesson summarises Thomas Kilmanns framework on Conflict Resolution. It covers the different styles of competing, avoiding, accommodating, compromising and collaborating in an easy to understand visual table. There is a task for learners to complete that has them filling in examples of the styles. There is also a word document that has reference to a couple of you-tube videos that can be useful to introduce the lesson. Files are presented in pdf and word format for editing if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This group activity is a good way to set the scene for encouraging good listening skills within the workplace and / or classroom. I use this activity in my workplace training sessions to set the scene to talk more about effective communication in particular Active Listening Skills. It is well received and all have a good laugh at the end when all is revealed!

This resource is for use in teaching primary and / or ESOL, ESL. It includes a list of synonyms and antonyms in poster form displaying answers and a mix in match activity. This can be a pair or group activity to practice using this set of vocabulary. There are also two worksheets that can be filled in by learners. One to input antonyms and one to input synonyms. It has been supplied in both pdf and word format so that it can be edited if necessary.

This 29 page e-book has been created for Business English Learners that want to improve their business communication skills. In particular those where English is a second language. Email communication is a vital skill to have and reflects on the professionalism of the sender. There are practice exercises included that cover grammatical mistakes with answers. Topics covered are: The Subject Line Don’t ‘Flame’ People Levels of Formality to use in Emails Formal vs Informal Neutral / Standard Greetings and Closings The Body of the Message Attachments Proofreading is Vital Common Mistakes for Learners of English Spelling A Costly Mistake Summary

This resource can be used to present a project that a class or team has been working on in a logical manner. It contains two different powerpoint designs that they can choose from. There are 10 slides within the presentation. Students / Learners simply type in their own information by over typing what is on the slide. They then insert relevant data and graphics. This assists with formatting and presenting ideas in a logical way. I use it in the workplace training sector when teams have been working on an issue and have formulated goals and completed tasks to achieve an outcome. Once they have completed their project, they present it to their managers using the templates included.

This resource contains a worksheet that can be printed out. It has a list of short cut keys pertaining to pivot tables and data management in Excel. The activity is a mix and match. Students are required to match the shortcut with the Description. The answer page is included as well as a blank sheet for further shortcut keys to be added. I generally use this at the beginning of a lesson, once I’ve covered off a bit of general knowledge around pivot tables. I then encourage students to put these short cuts into practice during the session. Included is a word document and a pdf file, so further editing is permitted. This activity can be carried out individually, in pairs, or groups to add a competitive edge.

This resource contains a Table of the most used functions in Excel. It is separated by Core functions, Date Functions, Text Functions, and Lookup / Reference Functions. It is set out attractively in a table, the column headings being: Function Name, Syntax and Description. It gives a quick reference to over 35 different functions. It is available in a pdf and word document so that you can make any changes required.

This crossword puzzle with answers covers the key vocabulary that learners need to be exposed to when learning Microsoft Excel Charts. I use this with my adult learning classes and they really enjoy completing this. It can be done in pairs or groups or individually. It generates useful discussion and is a lot of fun. This is a print and go activity. The files are provided in both pdf and word format.

This is a fun Christmas Activity that can be used as a gap fill or early finisher. It contains 18 common Christmas words. Suitable for all ages, and for ESL. It comes in a pdf and word format in case you want to edit any descriptions to suit your learners.

This is a fun Christmas Crossword puzzle that can be used as a finisher or starter to test knowledge on common traditional vocabulary. It is provided in a zip file that contains a pdf and an editable word document so that you can change the descriptions to suit learners needs if necessary.

This crossword puzzle has vocabulary around SMART Goals and goal setting in general. Terms such as Specific, Measurable, Achievable, Relevant and Time-Bound are used. It is provided in a pdf format this is both digital and printable. This means that students / learners can type directly onto the pdf as soon as it is opened and save their results. It has a separate answer key, and a choice of the crossword with the word bank or without the word bank for differentiation. There are 12 Words.

This Digital Christmas jigsaw puzzle can be used as a finisher or gap fill or simply for fun! It is a picture of the Christmas Nativity scene. It comes as a PowerPoint presentation. Learners open the file in PowerPoint, then drag the jigsaw pieces to the correct position to create the picture. There are 3 levels provided for within the PowerPoint presentation. It can be used for all ages to get into the Christmas spirit.

This ebook has icebreaker activities and games for Business, Workplace, and the ESL classroom. Great for opening training sessions, meetings and back to school introductions. This resource is perfect to get you off to the right start and have all participants in the right frame of mind for learning. In this resource you will get a 15 page ebook that is packed with ideas and suggestions on ice breakers to use, as well as printouts for your students / learners to use when needed to write down answers. Topics listed below: Introduction Two Truths and a Lie First Impressions Things in Common Baby Photos Categories On the Spot Clear out your Mind Job Search: Fact or Fiction Ice breakers for Meetings Ice breakers for Virtual Meetings Ice breaker Questions

This Google Forms training manual shows you step by step how to create quizzes that can be used in the classroom and in the workplace. There are lots of screenshots and graphics. The manual is in large print, clear and concise. Google quizzes can be self grading, and are completely digital. (Although you can easily print out a hard copy if required). Once you have created your first quiz, you will never look back. This is a great way to test student knowledge, to recap, as a starter, or as a finisher. Topics below: Open Forms The Forms Window Setup to Make a Quiz Setup – Release Grade Setup – Respondents View Adding a Title and Description Adding Quiz Questions Question Types Responses – Multi-choice example Responses – Check box example Specify Correct Answers 12.Edit / Format a Quiz / Form 13.Customize Themes 14.Preview your Quiz / Form 15.Send your Quiz / Form 16.View Responses – Self Marking 17.Mark Responses – Grade Quiz Questions 18.View and Analysis Responses

This crossword puzzle has vocabulary around Time Management. It is provided in a pdf format that is both digital and printable. This means that students / learners can type directly into the pdf as soon as it is opened. Word Bank: Distraction Prioritise / Prioritize Procrastinate Interruption Timewaster Focus Proactive Multitask Important Goal Deadline Delegate

Zoom is a platform to interact online. Use it for video conferencing, online meetings, webinars, chat, teaching, training, distance learning, family meetings and general collaboration. This guide focuses on adding Virtual Backgrounds to Zoom. As well as the step by step guide you are also provided with 25+ images that you can use as a Virtual background. The topics covered are below: Best Practice for Virtual Backgrounds Add a Standard Virtual Background Add a Custom Virtual Background Create your own background using Powerpoint Zoom Shortcut Keys Classroom Etiquette / Tips Business Etiquette / Tips 51ºÚÁÏ | Terms of Use The file is provided in a pdf and powerpoint format so that any small edits may be made. The images are in pgn format.

This lesson covers Passive, Assertive and Aggressive styles of communication, ideas for gaining Confidence as well as the use of I statements to clearly communicate your message. Your students will enjoy the interactive lessons and the opportunity to practice their communication skills using real life scenarios. The Resource contains a PowerPoint presentation and a student workbook. It is provided in ppt, pdf and word format so that it can be edited if necessary to suit your audience. It will assist your learners in identifying behavior traits that could be creating barriers to effective communication both in the workplace and the classroom. The interactive PowerPoint presentation contains activities for learners to practice their communication skills. The 10 page workbook looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviors. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations. I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities. Please remember to leave a review for this resource and visit my shop for more products. Communications, Workplace, ESOL and Computing Resources

Students will benefit greatly from this lesson as they will develop key leadership skills, including communication, emotional intelligence, strategic thinking, adaptability, and empathy. Through interactive activities and self-reflection exercises, students will gain a better understanding of how to be effective leaders in the workplace. Teachers will also benefit greatly from this lesson as it provides a complete and easy-to-use resource for teaching leadership in the workplace. The PowerPoint presentation is designed to be engaging and interactive, with clear and concise information that can be easily understood by students. The lesson plan includes detailed instructions for activities, discussion points, and assessment strategies, making it easy for teachers to implement the lesson in their classrooms. Included: Lesson Plan PowerPoint Presentation Self Reflection Worksheet for Classroom Self Reflection Worksheet for Workplace Leadership Styles Information Sheet - Handout Content Covered: What is Leadership Why is Leadership important Key Attributes of an Effective Leader Leadership Styles Benefits of Strong Leadership If you have any questions about this resource please contact me at resourcecreator1@gmail.com.